第一吃瓜网

Our Services

We are committed to offering exceptional technical services to the campus community. Our services range from account operations to in-depth technical support. You will find most of these services outlined below, with additional information when available.

If you need immediate assistance, please contact our Technology Support Center at 570-941-4357 or techsupport@scranton.edu.

Accounts, Passwords & RoyalCard:
Directory Services and Authentication, Third Party Access, RoyalCard, Duo Multifactor Authentication (MFA)

Announcements:
Portal Announcements, itservices email announcements

Business and Administrative Systems:
Argos, Banner, Imaging, Microsoft 365, Self Service and Workflow

Classrooms, Labs & Mediated Facilities:
Classroom Technology/Database, Classroom Support and Repairs, Digital Signage, Facility Design and Consultation, Virtual Labs, Software Requests

Computer, Mobile Devices & Software:
Computer Repair, Desktop Management, Remote Desktops, Equipment Requests, Hardware Purchasing, Mobile Devices

Educational Technologies:
Lecture Capture using Panopto, LMS (Brightspace), Exam Scanning, Microsoft Teams

Email & Collaboration:
Royal Lists, Microsoft 365, OneDrive/SharePoint, Network Drives G:\ and H:\

Help & Support
Technology Support Center,

IT Security:
Desktop Security, CSIRT, Firewall Management, Investigative Services, Account Security, Security Consulting, Virus Protection, Vulnerability Scanning

IT Strategy Management:
Asset Management and Vendor Relations, Business Analysis and Improvement, Application Evaluation, Integration Services, IT Hardware/Software/Third-party Vendor Request Procedure, Vendor Evaluations, Budget Planning

Network & Connectivity:
RoyalSecure Wireless Network, Network Guest Access, Network Management, Port Management, VPN Remote Access, eduroam

Orientations & Programs:

Undergraduate Student Orientation, Graduate Student Orientation, New Employee Orientation, Faculty Orientation

Servers, Data & Printing:
Print Management, UniPrint, File Storage Management, Hosting Services

Voice Services:
, Cell Phones, Phone Conferencing

Web Services:
Web Forms
Scroll to Top